Shipping policy

Last updated: July 17, 2026

Thank you for shopping with Astraliora. We offer free standard worldwide shipping on orders placed through our website.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Free Worldwide Shipping

Astraliora offers free standard shipping to countries and regions available during checkout.

There is no minimum order value required for free standard shipping.

Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are not included in free shipping and remain the responsibility of the customer.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include Saturdays, Sundays, or public holidays.

During periods of high demand, product launches, sales, holidays, or unexpected stock limitations, processing may take slightly longer.

Once your order has been processed and transferred to the shipping carrier, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Typical delivery estimates are:

• United States: 5–12 business days
• Canada: 6–15 business days
• United Kingdom: 5–12 business days
• Europe: 5–15 business days
• Australia and New Zealand: 6–15 business days
• Other international destinations: 7–20 business days

Remote areas, islands, military addresses, and locations with limited postal services may require additional delivery time.

All delivery periods are estimates only and are not guaranteed delivery dates.

Tracking Information

After your order has been shipped, you will receive a tracking number by email.

Tracking information may require 1–3 business days to become active after the shipping confirmation has been sent. This does not necessarily mean that the package has not been shipped.

Please check your spam or junk email folder if you do not see the shipping confirmation message in your inbox.

Customers are responsible for monitoring the tracking information and being available to receive or collect the package when required.

Multiple Items and Separate Shipments

Orders containing multiple products or accessories may be shipped separately.

Items may arrive in different packages and on different dates, depending on stock availability, fulfillment location, package size, or carrier requirements.

You will not be charged additional shipping fees when an order is divided into multiple shipments.

Shipping Carriers

Astraliora works with international and local shipping partners to deliver orders.

The final delivery may be completed by a local postal service or local courier in the destination country.

The carrier used for an order may depend on:

• The destination country.
• Product availability.
• Package size and weight.
• Local carrier coverage.
• Current shipping conditions.

Customers cannot always select a specific carrier for free standard shipping.

Order Changes and Cancellations

Please review your order information carefully before completing checkout.

Contact us at support@astraliora.com as soon as possible if you need to:

• Cancel an order.
• Correct the recipient’s name.
• Change the shipping address.
• Add missing address information.

We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or cancelled after processing has begun.

Once an order has been shipped, the shipping address normally cannot be changed.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

• Recipient’s full name.
• Street address.
• House, apartment, or unit number.
• City and region.
• Postal or ZIP code.
• Country.
• Telephone number and email address.

Astraliora is not responsible for delays, failed deliveries, losses, or returned packages caused by incorrect or incomplete information supplied by the customer.

If an order is returned because of an incorrect address, incomplete address, refused delivery, or failure to collect the package, any reshipping costs or return-to-sender charges may be the customer’s responsibility.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other government fees.

These charges are determined by the destination country and are not controlled by Astraliora.

Customers are responsible for paying any applicable customs duties or import-related charges.

Astraliora cannot predict the amount of these fees before delivery.

Refusing a package because of customs duties or import taxes does not automatically qualify the order for a full refund.

Delivery Delays

Delivery may be delayed by circumstances outside Astraliora’s reasonable control, including:

• Customs inspections or clearance procedures.
• Severe weather.
• Public holidays.
• Seasonal shipping volumes.
• Carrier operational delays.
• Transportation disruptions.
• Local postal service limitations.
• Incorrect or incomplete delivery information.
• Natural disasters, strikes, or other exceptional events.

A package is not automatically considered lost only because it has exceeded the estimated delivery period.

When a shipment is delayed, Astraliora may contact the carrier and request additional information or an investigation.

Delayed or Missing Tracking Updates

Tracking information may occasionally remain unchanged for several days while a package is:

• Moving between carrier facilities.
• Waiting for customs clearance.
• Being transferred to a local delivery partner.
• Travelling internationally.
• Waiting to be scanned by the next carrier facility.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

Please contact us at support@astraliora.com if your tracking information has not updated for an extended period or your order has significantly exceeded the estimated delivery time.

Package Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location.
• Check your mailbox, porch, entrance, or other secure delivery areas.
• Ask household members whether they accepted the package.
• Check with neighbours.
• Contact the building reception, concierge, or property manager.
• Contact the local delivery carrier.

Some carriers may mark a package as delivered shortly before completing the physical delivery. Please allow a short additional period before reporting the package as missing.

Contact us at support@astraliora.com if the package still cannot be located. We will review the available tracking and delivery information and assist where reasonably possible.

Lost Packages

If tracking information indicates that a shipment may be lost, please contact us at support@astraliora.com.

We may open an investigation with the shipping carrier.

Carrier investigations can require additional time to complete. Any replacement or refund decision will be made after reviewing the tracking information, delivery records, carrier response, and circumstances of the shipment.

Damaged Packages

Please inspect your package as soon as it is delivered.

If the product arrives damaged, contact us at support@astraliora.com and provide:

• Your order number.
• A description of the damage.
• Clear photos or videos of the product.
• Photos of the outer packaging.
• Photos of the shipping label.
• Photos of all items received.

Please keep the product and all packaging materials until we complete our review.

Claims submitted without sufficient photos, videos, or packaging evidence may be more difficult to verify.

Refused or Unclaimed Packages

Customers are responsible for accepting or collecting their packages.

Packages that are refused, left unclaimed, or returned because the customer failed to respond to the carrier may be subject to:

• Return shipping costs.
• Carrier fees.
• Customs charges.
• Reshipping costs.

A refund, when applicable, may only be considered after the returned package has been received and inspected.

Any applicable shipping, return, customs, or carrier expenses may be deducted from the refund where permitted by law.

Shipping Restrictions

We ship to countries and regions available during checkout.

Shipping may not be available to certain restricted territories, remote locations, PO boxes, military addresses, or regions where reliable delivery services are unavailable.

If we are unable to ship your order, we will contact you and issue an appropriate refund to the original payment method.

Statutory Consumer Rights

Nothing in this Shipping Policy limits any mandatory consumer rights available under the laws of the customer’s country or region.

Where applicable law provides stronger consumer protection, the applicable legal requirements will take priority.

Contact Us

For questions about shipping, tracking, delivery, or your order, contact:

Astraliora Customer Support
Email: support@astraliora.com