Terms of service

Last updated: July 17, 2026

Overview

This website is operated by Astraliora. Throughout the website, the terms “Astraliora,” “we,” “us,” and “our” refer to Astraliora.

Astraliora provides this website, including its information, content, features, products, customer support, and related services, to you subject to these Terms of Service.

By visiting our website, creating an account, placing an order, submitting information, or otherwise using our services, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies displayed on our website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website, place an order, or use our services.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer and sell products to customers.

1. Eligibility and Website Access

By using our website, you confirm that:

You are at least the age of majority in your country, state, or region of residence.
You have the legal capacity to enter into a binding agreement.
The information you provide to us is accurate, complete, and current.
You will use the website and our products only for lawful purposes.

If you allow a minor to access our website using a device or account controlled by you, you are responsible for supervising their use of the website.

We may refuse access to our website or services where permitted by law, including when we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or created a security risk.

2. Customer Accounts

Certain website features may allow or require you to create a customer account.

You are responsible for:

Maintaining the confidentiality of your account credentials.
Using a secure password.
Ensuring that your account information remains accurate.
All activity conducted through your account.
Notifying us promptly if you suspect unauthorized account access.

You may not sell, transfer, assign, or provide your account to another person without our written permission.

Astraliora may suspend or close an account if we reasonably believe that it is being used fraudulently, unlawfully, or in violation of these Terms.

3. Product Information

We make reasonable efforts to display our products, accessories, packaging, features, colors, dimensions, and specifications accurately.

However, the appearance of a product may vary slightly due to:

Screen brightness and display settings.
Lighting conditions.
Photography and image processing.
Manufacturing improvements.
Packaging updates.
Minor production variations.
The room size, wall color, projection surface, and ambient light in which the product is used.

Projection brightness, image size, clarity, and visual appearance may vary depending on the distance from the projection surface, room darkness, selected slide, power source, surface texture, and other environmental conditions.

Product images and videos may show the product in staged or optimized environments for demonstration purposes. They are intended to illustrate the product’s general appearance and functionality.

Minor visual differences that do not materially affect product functionality are not necessarily considered defects.

We may update product descriptions, specifications, packaging, included accessories, or images when reasonably necessary, provided that any changes do not materially reduce the product’s essential functionality.

4. Product Availability

All products are subject to availability.

We may:

Limit the quantity of products available for purchase.
Limit sales to specific countries or regions.
Discontinue a product or variation.
Temporarily suspend sales.
Refuse unusually large orders.
Cancel an order when inventory information is incorrect.

Adding a product to your cart does not reserve the product or guarantee its availability.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative, wait for restocking, or cancel the affected item and issue an appropriate refund.

5. Orders and Order Acceptance

Submitting an order represents an offer to purchase products from Astraliora.

An automatic order confirmation does not necessarily mean that your order has been finally accepted. We may review the order, payment, inventory availability, shipping destination, and fraud indicators before accepting and processing it.

We reserve the right, where permitted by law, to refuse, limit, or cancel an order for reasons including:

Product unavailability.
Incorrect product or pricing information.
Payment authorization failure.
Suspected fraud or unauthorized payment use.
Shipping restrictions.
An incomplete or invalid delivery address.
Unusually large quantities.
Suspected resale or commercial distribution.
Violation of these Terms.

If we cancel a paid order, we will issue an appropriate refund to the original payment method.

Customers are responsible for reviewing all order information before completing checkout.

6. Prices, Currency, and Promotions

Product prices, discounts, promotional offers, and availability may change without prior notice.

The price charged will normally be the price displayed during checkout and confirmed in your order confirmation.

Depending on your location, prices may be displayed in a local currency or converted from another currency. Currency conversion rates may be determined by Shopify, payment providers, banks, or card issuers.

Your bank or payment provider may charge:

Currency conversion fees.
International transaction fees.
Payment processing fees.
Other charges outside Astraliora’s control.

Unless clearly stated otherwise, product prices do not include customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Promotions may have separate conditions, including expiration dates, product restrictions, minimum order values, or limits per customer.

Promotional codes cannot normally be combined unless the offer expressly states otherwise.

7. Billing and Payment Information

You agree to provide accurate, complete, and current billing, payment, contact, and shipping information.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
The information provided is accurate.
The payment method has sufficient funds or credit.
You authorize the applicable charges associated with your order.

Payment processing may be handled by Shopify and other third-party payment providers.

Astraliora does not guarantee that every payment method will be available in every country or for every transaction.

We may delay or cancel an order when payment cannot be verified or when the transaction is identified as potentially fraudulent.

8. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Delivery dates and shipping times displayed on the website are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

Customs processing.
Carrier delays.
Severe weather.
Public holidays.
Seasonal shipping volumes.
Transportation disruptions.
Incorrect delivery information.
Local postal service limitations.
Events of force majeure.

Customers are responsible for providing a complete and accurate delivery address.

Astraliora is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete address information provided by the customer.

Any rights or responsibilities relating to lost or damaged shipments will be determined according to our Shipping Policy and applicable consumer law.

9. Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other government-imposed fees.

Unless expressly stated during checkout, these charges are not included in the product price and are the customer’s responsibility.

Astraliora does not control or determine customs charges.

Customers are responsible for complying with the import rules of their destination country.

Refusing a shipment because of customs charges does not automatically entitle the customer to a full refund. Returned shipments will be handled according to our Refund & Return Policy.

10. Order Changes and Cancellations

Contact us at support@astraliora.com as soon as possible if you need to cancel an order or correct the delivery information.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be modified or cancelled after it has entered processing or been transferred to a fulfillment partner or shipping carrier.

Once an order has shipped, it must normally be handled according to our Refund & Return Policy.

11. Returns and Refunds

Eligible purchases are covered by our 30-day return guarantee.

Customers have 30 days after receiving an order to request a return.

Returns must be approved in advance and must comply with the eligibility requirements described in our Refund & Return Policy.

Unless otherwise required by applicable law or expressly confirmed by Astraliora, customers are responsible for return shipping costs.

Additional information regarding return eligibility, damaged items, missing components, partial refunds, and refund processing is available in our Refund & Return Policy.

12. Proper Product Use and Safety

Customers are responsible for using Astraliora products safely, appropriately, and according to the provided instructions.

You agree to:

Use a suitable and compatible power source.
Keep the product away from liquids and excessive moisture.
Avoid exposing the product to excessive heat or open flames.
Avoid modifying, opening, or attempting unauthorized repairs.
Keep small slides and accessories away from young children.
Avoid staring directly into the projector lens at close range.
Disconnect the product if it becomes unusually hot, damaged, or unstable.
Use the product only for its intended decorative and projection purposes.

Astraliora products are not medical devices, emergency lighting equipment, safety equipment, or professional astronomical instruments.

Damage resulting from misuse, unauthorized modification, improper power sources, liquid exposure, accidental damage, or failure to follow instructions may not qualify as a product defect.

13. Intellectual Property

The Astraliora website and its content, including the Astraliora name, logos, branding, product names, text, graphics, designs, photographs, videos, icons, layouts, and website elements, are owned by or licensed to Astraliora and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

Without our prior written permission, you may not:

Copy or reproduce website content.
Republish product images or videos.
Use our branding for commercial purposes.
Modify or create derivative versions of our content.
Sell, license, or distribute website materials.
Use automated tools to extract website content.
Misrepresent yourself as Astraliora or an authorized representative.
Remove copyright, trademark, or ownership notices.

Nothing in these Terms grants you ownership of any Astraliora intellectual property.

Third-party trademarks, payment logos, platform names, and other third-party materials remain the property of their respective owners.

14. Reviews, Feedback, and Submissions

You may submit product reviews, comments, photos, videos, suggestions, questions, or other feedback to Astraliora.

By submitting content, you confirm that:

The content is truthful and based on your genuine experience.
You own the content or have permission to submit it.
The content does not violate another person’s rights.
The content is not unlawful, defamatory, threatening, misleading, or abusive.
The content does not contain malware, advertising spam, or fraudulent links.

You grant Astraliora a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, distribute, and display submitted content for operating, improving, and promoting our business and products.

We may remove or decline to publish content that violates these Terms or is unrelated to the relevant product or service.

We are not required to compensate you for submitted feedback unless agreed separately in writing.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, shipping carriers, social media platforms, analytics providers, tracking services, and Shopify applications.

Third-party websites and services are operated independently and may have their own terms and privacy policies.

Astraliora is not responsible for the availability, security, accuracy, or content of third-party websites that we do not control.

Accessing third-party services is at your discretion and subject to the applicable third-party terms.

16. Privacy and Personal Information

Your submission and use of personal information are governed by our Privacy Policy.

Information may be processed by Shopify, payment processors, fulfillment partners, shipping carriers, analytics services, and other providers needed to operate our store, process transactions, and deliver orders.

Please review our Privacy Policy for further information about how personal data is collected, used, shared, and protected.

17. Errors, Inaccuracies, and Omissions

Occasionally, the website may contain typographical errors, inaccurate information, technical errors, or omissions relating to:

Product descriptions.
Images or specifications.
Prices or discounts.
Promotions.
Inventory.
Shipping charges.
Estimated delivery times.
Product availability.

We may correct errors, update information, or cancel an affected order where reasonably necessary.

If an order is cancelled because of a material pricing or product information error, any amount paid for the cancelled item will be refunded to the original payment method.

Nothing in this section limits rights provided by mandatory consumer law.

18. Prohibited Uses

You may not use the website or our services:

For unlawful or fraudulent purposes.
To violate applicable laws or regulations.
To infringe intellectual property or privacy rights.
To submit false or misleading information.
To impersonate another person or organization.
To make purchases using unauthorized payment information.
To transmit viruses, malware, or harmful code.
To disrupt or interfere with website security.
To collect personal information about other users.
To send spam, phishing messages, or unauthorized advertising.
To scrape, crawl, copy, or extract website content without permission.
To bypass technical limitations or security controls.
To place fraudulent orders, chargeback-abusive orders, or orders intended to harm the business.
To harass, threaten, abuse, or defame other people.

We may restrict or terminate access to our services when we reasonably believe that these rules have been violated.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its digital services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted.
The website will be entirely error-free.
Every feature will remain permanently available.
All technical issues will be corrected immediately.
The website will be compatible with every device or browser.

Product warranties and consumer rights are not excluded where they cannot legally be excluded.

Nothing in these Terms limits any express product guarantee displayed on our website, including our 30-day return guarantee.

20. Limitation of Liability

To the fullest extent permitted by law, Astraliora and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the website or products.

This may include loss of profits, loss of data, loss of opportunity, business interruption, or similar indirect losses.

Where liability cannot legally be excluded, Astraliora’s liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation.
Intentional misconduct.
Personal injury caused by negligence where liability cannot legally be excluded.
Mandatory consumer rights.
Any other liability that applicable law does not permit us to exclude.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Astraliora and its service providers harmless from third-party claims, losses, liabilities, or reasonable legal expenses resulting from:

Your unlawful use of the website.
Your material violation of these Terms.
Your infringement of another person’s rights.
Fraudulent or malicious activity conducted through your account.

This section does not apply where prohibited by mandatory consumer law.

22. Suspension and Termination

These Terms remain effective while you access or use our services.

You may stop using our website at any time.

We may suspend or terminate access when we reasonably believe that you:

Violated these Terms.
Used the website unlawfully.
Engaged in fraud or payment abuse.
Created a security risk.
Interfered with website operations.
Infringed third-party rights.

Termination does not affect obligations or liabilities that arose before termination, including payment obligations and rights relating to completed purchases.

23. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue to remain valid and enforceable.

24. No Waiver

If Astraliora does not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

A waiver is valid only when expressly confirmed in writing.

25. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies displayed on the website, form the complete agreement between you and Astraliora regarding your use of the website and purchase of products.

They replace any previous discussions or communications relating to the same subject, except where otherwise agreed in writing.

26. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the business operating Astraliora, without regard to conflict-of-law principles.

Nothing in these Terms limits any mandatory consumer protection rights available under the laws of your country or region.

Where local consumer law provides stronger rights than these Terms, the applicable mandatory consumer law will take priority.

Any dispute should first be submitted to support@astraliora.com so that both parties have a reasonable opportunity to resolve the matter informally.

27. Changes to These Terms

We may update these Terms when necessary to reflect:

Changes to our services.
Changes to our products.
Legal or regulatory requirements.
Changes to website functionality.
Changes to our business operations.

The current version will always be published on this page with an updated revision date.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires a different form of consent.

28. Contact Information

Questions about these Terms of Service should be sent to:

Astraliora Customer Support
Email: support@astraliora.com